This page explains payment options, health fund claiming, treatment cost guidance, cancellations and refund information at Lara Dental Prime.
Lara Dental Prime aims to make payment information clear and easy to understand. This policy provides general information about payment options, health fund claiming, treatment fees, cancellations and refunds.
This policy is general in nature. Treatment costs, health fund rebates and payment options can vary depending on your individual treatment plan, eligibility and provider terms.
Payment is generally required on the day dental treatment is provided, unless a prior arrangement has been approved by Lara Dental Prime. Our team will discuss expected costs before treatment begins where possible.
Lara Dental Prime accepts common payment methods. Depending on availability and eligibility, this may include:
Payment options may be available for suitable treatment. These options may be provided by third-party payment providers and are subject to their own eligibility checks, terms, fees, limits and approval processes.
Please ask our reception team before treatment if you would like to discuss payment options.
We accept all private health funds and offer on-the-spot claiming through HICAPS where available. Please bring your valid health fund card or relevant claiming details to your appointment.
The amount covered by your health fund depends on your policy, extras cover, annual limits, waiting periods and available balance. Lara Dental Prime cannot guarantee the rebate amount provided by your health fund.
Preferred provider arrangements may apply for selected health funds including HCF, NIB and CBHS. Eligibility, rebates and provider arrangements may change from time to time. Please contact your health fund directly if you need confirmation of your specific cover.
Eligible children may be able to access covered basic dental services under the Child Dental Benefits Schedule. Eligibility and available balance are determined by Services Australia. Our team can help check eligibility and discuss covered services where applicable.
Your dentist will explain suitable treatment options and expected costs before proceeding, so you can make an informed decision. In some cases, additional treatment may be recommended after examination, X-rays or clinical assessment.
Any estimate provided is based on the information available at the time. Costs may change if treatment needs change, additional issues are found, or a different treatment option is chosen.
Some appointments, longer procedures, laboratory-based work or larger treatment plans may require a deposit or staged payments. If this applies, our team will discuss the payment arrangement with you before booking or starting treatment.
If you need to cancel or reschedule your appointment, please contact us as early as possible. Late cancellations or missed appointments may affect appointment availability for other patients.
Lara Dental Prime may apply a cancellation fee, booking deposit or rescheduling requirement in some circumstances, especially for longer appointments or repeated missed appointments.
Refund requests are reviewed individually. If you believe a refund is required, please contact our team so we can review the situation, treatment provided, payments made and any relevant circumstances.
Refunds may not be available for treatment that has already been provided, laboratory work that has already been started, or third-party provider fees, except where required by Australian Consumer Law or other applicable law.
If you used a third-party payment provider such as Afterpay, Humm, Zip or Smile.com.au, any approved refund may also be subject to that provider’s refund process, timing and terms.
If a health fund claim is rejected, adjusted or reversed, the patient remains responsible for any outstanding balance unless otherwise agreed. Please contact your health fund directly for questions about your policy or rebate amount.
If you are unsure about payment options, health fund claiming, treatment costs or refund requests, please speak with our reception team before your appointment or before treatment begins.
Lara Dental Prime
7 The Centreway, Lara VIC 3212
Phone: 03 5282 2222
Email: info@laradentalprime.com
We may update this payment and refund policy from time to time. The latest version will be available on this page.
Last updated: June 2026
Contact Lara Dental Prime if you have questions about fees, health fund claiming, payment options or appointment bookings.