Privacy Policy

Privacy Policy

Lara Dental Prime respects your privacy and is committed to protecting your personal information. This policy explains how we may collect, use, store and disclose information when you contact us, visit our website, book an appointment or receive dental care at our clinic.

Information we may collect

We may collect personal information needed to provide dental care, manage appointments, respond to enquiries and operate our clinic. This may include:

• Your name, contact details and date of birth.
• Appointment details and booking information.
• Medical history, dental history and treatment records.
• Health fund, Medicare, CDBS or payment-related information where relevant.
• Information you provide through our contact forms, phone calls, emails or online booking system.
• Website usage information such as pages visited, device information and analytics data.

How we collect information

We may collect information directly from you when you contact the clinic, complete a form, book online, attend an appointment or communicate with our team. We may also collect information from authorised representatives, health providers, payment providers, health funds or booking systems where relevant to your care or appointment.

How we use your information

We may use your personal information to:

• Book, confirm, manage and remind you about appointments.
• Provide dental care, treatment planning and follow-up support.
• Respond to your questions, enquiries or feedback.
• Process payments, health fund claims, Medicare or CDBS-related information where applicable.
• Maintain accurate patient records.
• Improve our website, services and patient communication.
• Meet legal, professional, clinical and administrative requirements.

Health information

Dental and medical information is sensitive information. We only collect health information where it is reasonably necessary for dental care, patient safety, treatment planning, billing or clinic administration.

Disclosure of information

We do not sell your personal information. We may disclose personal information where reasonably necessary, including to:

• Dentists, dental staff and other healthcare providers involved in your care.
• Dental laboratories or specialist providers where needed for treatment.
• Health funds, Medicare, CDBS, payment processors or insurers where applicable.
• Technology, booking, communication, website hosting or practice management service providers.
• Regulatory, legal or professional bodies where required by law.

Website, analytics and cookies

Our website may use cookies, analytics tools and tracking technologies to help us understand website performance, improve user experience and measure marketing activity. These tools may collect information such as pages visited, device type, browser information and general usage behaviour.

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not work properly if cookies are disabled.

Online booking and third-party systems

If you use online booking or complete forms through third-party systems, your information may be handled by those systems according to their own privacy and security practices. We use booking and practice systems to help manage appointments and patient communication.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information may be stored in secure practice management systems, electronic records, paper files, email systems or trusted service platforms.

Accessing or correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before providing access or making changes.

Retention of records

We retain dental and personal records as required for clinical, legal, professional and administrative purposes. Records may be kept for a period required by law or professional guidelines.

Marketing communication

We may contact you about appointments, reminders, follow-up care or clinic information. If marketing communication is used, you may request to opt out where applicable.

Privacy concerns or complaints

If you have a question, concern or complaint about how your personal information has been handled, please contact us so we can try to resolve the issue.

Contact us

Lara Dental Prime
7 The Centreway, Lara VIC 3212
Phone: 03 5282 2222
Email: info@laradentalprime.com

Updates to this policy

We may update this privacy policy from time to time. The latest version will be available on this page.

Last updated: June 2026